Assistance as an Inspector General function: Assistance is the IG function that provides Soldiers, Family members, DA civilians, retirees, and contract employees the ability to seek help from the IG on matters affecting their health, welfare, and personal readiness. By definition, an issue is a complaint, request for information, or request for assistance to the IG that does not identify someone by name as the violator of a standard.
The IG’s role, as the commander’s representative, is to resolve these issues within the limits of the IG system. Complaints often contain both issues and allegations, but the assistance function focuses IG's on resolving only the issues. However, anyone may submit a complaint, allegation, or request for information or assistance to any Army IG concerning a matter of Army interest.
The IG's will always adhere to the guidance on confidentiality and the rules placed upon IG records when performing the assistance function.